What's new at Kiro
Changelog
Every update, improvement, and fix — documented as we ship. Follow along to see how Kiro keeps getting better.
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Omnichannel routing & unified inbox - April 2026
A major update to how Kiro handles conversations across channels. All messages from web, mobile, WhatsApp, and Slack now land in a single unified inbox — with smart routing that assigns conversations to the right agent or workflow automatically.
- Unified inbox across all connected channels
- Smart routing rules based on topic, language, and intent
- Channel-specific response templates
- Bulk conversation management and labelling
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Real-time analytics dashboard - March 2026
We rebuilt the analytics experience from the ground up. You can now track resolution rates, sentiment trends, and drop-off points across every channel in real time — with filters by date, agent, and topic.
- Live conversation metrics updated every 30 seconds
- Sentiment trend charts by channel and time period
- Drop-off funnel analysis per workflow
- Exportable reports in CSV and PDF
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Workflow builder improvements - February 2026
The no-code workflow builder got a significant upgrade this month. Conditional branching is now visual, drag-and-drop reordering works across all step types, and we added 14 new pre-built templates to get you started faster.
- Visual conditional branching with if/else logic
- Drag-and-drop reordering for all step types
- 14 new pre-built workflow templates
- Inline step testing without leaving the builder
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Expanded integration library - January 2026
We added 18 new native integrations this release, including Salesforce, HubSpot, Intercom, and Zendesk. All integrations now support two-way data sync and can be configured without writing a single line of code.
- 18 new native integrations added
- Two-way data sync for CRM and helpdesk tools
- OAuth-based authentication for all new connectors
- Integration health monitoring in the dashboard
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Kiro 2.0 — a new foundation - November 2025
Kiro 2.0 is a complete rebuild of the core platform. Faster inference, a redesigned UI, multi-workspace support, and a new API that gives developers full control over every conversation. This is the biggest release we have ever shipped.
- Rebuilt inference engine with 40% faster response times
- Fully redesigned dashboard and conversation UI
- Multi-workspace support for agencies and enterprises
- New REST API with webhooks and event subscriptions
- Role-based access control for teams of any size
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Multi-turn memory & context tracking - September 2025
Kiro agents can now remember context across an entire conversation and reference earlier messages when responding. This makes interactions feel far more natural and reduces the need for users to repeat themselves.
- Persistent context across multi-turn conversations
- Reference to earlier messages in the same session
- Configurable memory window per agent
- Improved intent detection in follow-up questions
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