AI built for every team
Use cases
From deflecting support tickets to qualifying leads at midnight — see how different teams put conversational AI to work.
Where teams use Kiro
By team
Customer Support
Deflect tickets, resolve queries instantly, and deliver 24/7 support without hiring more agents.
Sales & Revenue
Qualify leads, handle objections, and book demos automatically — around the clock.
HR & Onboarding
Answer employee questions, automate onboarding flows, and reduce HR overhead.
Developer Tools
Code assistance, documentation search, and internal knowledge bases — surfaced instantly.
Marketing
Content generation, campaign ideation, and SEO research at scale.
IT & Operations
Automate the IT helpdesk, triage incidents, and streamline internal processes.
60 %
Avg. ticket deflection
3 x
Faster lead response
80 %
Onboarding queries automated
24 /7
Always-on coverage
Customer Support
Ticket deflection
Automatically resolve FAQs, order status requests, and policy questions before they ever reach the queue.
24/7 coverage
Answer at any hour without overnight staffing. Your AI handles queries at 3am just as well as noon.
Smart handoff
When a case needs a human, transfer it with the full conversation history — so nothing gets repeated.
CSAT improvement
Faster resolution and consistent tone directly lift satisfaction scores and reduce escalation rates.
Sales & Revenue
Lead qualification
Score and qualify inbound leads through natural conversation before a rep ever picks up the phone.
Objection handling
Address pricing, timing, and competitor questions automatically with up-to-date product knowledge.
Demo booking
Let prospects self-schedule directly through the conversation — no back-and-forth email chains.
HR & Onboarding
Policy answers
Benefits, leave, IT setup, and expense policies — answered instantly, any time of day.
Guided onboarding
Walk new hires step-by-step through their first weeks with personalised checklists and instant answers.
Reduced overhead
Automate repetitive inquiries so the HR team can focus on work that actually requires them.
Escalation routing
Surface sensitive issues to the right HR person with full conversation context already attached.
Developer Tools
Docs retrieval
Surface exact answers from technical docs, runbooks, and API references without leaving the workflow.
Code assistance
Help engineers with boilerplate, debugging hints, and code reviews through natural language.
Internal knowledge
Connect to wikis, Notion, or Confluence and make team knowledge instantly retrievable.
Faster onboarding
New engineers get up to speed in days, not weeks, when answers are always one question away.
Marketing
Content drafts
Blog posts, email campaigns, and landing pages — first drafts generated fast and on brand.
Campaign ideation
Brainstorm angles, messages, and creative concepts on demand across any channel or audience.
SEO research
Research keywords, analyse competitor content, and outline optimised articles at scale.
Content repurposing
Turn one long-form asset into social posts, email snippets, and ad copy without starting from scratch.
IT & Operations
IT helpdesk
Resolve common requests — password resets, access provisioning, software installs — automatically.
Process guidance
Walk employees through standard procedures step-by-step without ever involving a human.
Incident triage
Collect initial incident details and route to the right team with context, cutting response time.
Audit trail
Every automated interaction is logged, giving ops teams visibility without manual tracking.
Your customers deserve better conversations
Deploy intelligent agents that answer faster, understand deeper, and keep every interaction feeling human.